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5 Useful Ways to Use Decision Trees (DTs) in a Support Center

Using Decision Trees in Support Centers

Using Decision Trees in Support Centers Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard (Oracle Knowledge) or Guided Assistance (Oracle Service Cloud) are basically automated process flows that instruct users through a series of steps to resolve an issue or find information on a specific topic. With each step, a DT can gather user input […]