Automotive | Oracle Service Cloud Linkedin Twitter Facebook About the Client An International power vehicles manufacturer operating in multiple countries across the world with over $14 billion in revenue. They deal with power vehicle products like motorbikes, watercraft, ATVs, all-terrain vehicles, cruisers, etc. Challenges Prior to the digital transformation, these were the challenges faced by […]
Communications | Oracle Service Cloud Linkedin Twitter Facebook About the Client The Client is a global leader in communications helping millions of businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from everywhere and anytime. Challenges The client wanted to […]
Digital Infrastructure | Oracle CPQ | Sales / Service Cloud Linkedin Twitter Facebook About the Client The client is an American multinational company headquartered in California specializing in Internet connection and data centers. The company is a leader in the global co-location data center market share, with 229 data centers in 27 countries on five […]
Healthcare | Oracle Service Cloud Linkedin Twitter Facebook About the Client The client is a nationwide on-site vaccination clinic provider since 2002 that has vaccinated over 3,000 businesses and over 3M employees. Diligently working towards vaccinating populations to the level that creates a zero incidence of influenza in every workplace. Challenges Prior to the digital […]
IT | Oracle Service Cloud – SoftClouds. Linkedin Twitter Facebook About the Client The most significant IT and business consulting firm globally provides services in applications, business consulting, business processes, IT infrastructure, IT outsourcing, and systems integration. They have customers in various industries and markets, with many in financial services. Other sectors include telecommunications, health, […]
Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.
As technology evolves, the customers of today are starting to demand better and faster service. To keep customers happy, businesses need to evolve to resolve issues quickly and with fewer steps through multiple channels.
Oracle Service Cloud is a modern Customer Experience (CX) application that allows organizations to connect with their customers and facilitate customer experience in the customer’s channel of choice.