Institute | Oracle Service Cloud Background This client is an institute dedicated to advancing the painting and coatings application industry through quality standards and assurance. Since 1996, it has served architectural and industrial paint and coating manufacturers, specifiers, painters, and contractors. It’s a vital global resource for the coatings industry and North America’s leading paint […]
Utilities | Oracle Service Cloud Background This client is a Fortune 1000 public utility based in Pacific Northwest. They’re a vertically integrated energy company. They engage in the generation, wholesale purchase, transmission, distribution, and retail sale of electricity. The total utility plant assets are worth $12.15 billion, and retail revenues are $2.08 billion. By 2050, […]
Telecom | Oracle Service Cloud Background The client is a global leader in communications helping millions of businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from everywhere and anytime. Challenges The client wanted to improve their business process due […]
Automotive | Oracle Service Cloud Background An international power vehicles manufacturer operating in multiple countries across the world with over $14 billion in revenue. They deal with power vehicle products like motorbikes, watercraft, ATVs, all-terrain vehicles, cruisers, etc. Challenges Prior to the digital transformation, these were the challenges faced by the international power vehicles manufacturer: […]
Data Centers | Oracle CPQ Background The client is an American multinational company headquartered in California specializing in Internet connection and data centers. The company is a leader in the global co-location data center market share, with 229 data centers in 27 countries on five continents. Challenges Before implementing SoftClouds solutions, the client encountered various […]
IT | Oracle Service Cloud Background The most significant IT and business consulting firm globally provides services in applications, business consulting, business processes, IT infrastructure, IT outsourcing, and systems integration. They have customers in various industries and markets, with many in financial services. Other sectors include telecommunications, health, manufacturing, oil and gas, logistics, retail and […]
Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.
As technology evolves, the customers of today are starting to demand better and faster service. To keep customers happy, businesses need to evolve to resolve issues quickly and with fewer steps through multiple channels.
Oracle Service Cloud is a modern Customer Experience (CX) application that allows organizations to connect with their customers and facilitate customer experience in the customer’s channel of choice.