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SoftClouds
  • Home
  • Solutions
    • Cloud
    • CX
    • ERP
    • Mobile
    • Industries
  • Company
    • Awards
    • Careers
    • CSR
    • Customers
    • Partners
    • Reviews
    • Team
  • Resources
    • Blog Articles
    • Case Studies
    • eBooks
    • Infographics
    • News Stories
    • Press Releases
    • Videos
    • Webinars
  • Contact Us
Blog Post
Knowledge Management & Its Impact on CX – A Strategic View
_ 03 Jun, 21_ Akshata Devadiga_ 0 Comments

Knowledge Management & Its Impact on CX

Knowledge Management (KM) is the process of an organization’s knowledge and information being created, shared, used, and managed

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Blog Post
Knowledge in Oracle Service Cloud — Picking KA vs KF?
_ 17 Aug, 17_ admin_ 0 Comments

Knowledge in Oracle Service Cloud : KA vs KF

Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.

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