Knowledge Management (KM) is the process of an organization’s knowledge and information being created, shared, used, and managed
Knowledge management (KM) is a process to create, share feedback, continuous improvement and share ideas, solutions across all channels.
KA is a cloud knowledge management (KM) solution within Oracle Service Cloud designed to meet customer demands for modern, multi-channel customer service and support.
Oracle Service Cloud — Knowledge Advanced : A Competitive Analysis. A solution for the modern customer