SoftClouds provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms, including Salesforce Knowledge.
Public Utilities | Oracle Service Cloud Background Founded nearly 200 years ago, the client operates one of the world’s largest energy delivery systems and provides utility services to over 10 million people. The client’s total assets are over $60 billion USD, and its revenue is over $13 billion USD annually. The client plans to provide […]
Manufacturer | Salesforce Background The client is an innovative public launch service provider and aerospace manufacturer. They create and operate state-of-the-art satellites for the United States space-based missile defense program. The company also operates lightweight orbital rockets, which provide dedicated launches for small satellites, and plans to build a giant rocket in the next few […]
Manufacturing | Oracle CPQ Background The client is an ISO-certified company manufacturing commercial and industrial centrifugal pumps to the world’s most demanding engineering specifications and military standards. The company is well established and has been around for almost 80 years. Challenges Before implementing SoftClouds’ solution, the client encountered various challenges like dealing with complex product […]
Distributor | Oracle Engagement Cloud Background The client is the largest distributor of Eaton Aeroquip fluid conveyance products, and a distributor of Flexfab, LORD, and Thermoid parts. The company was awarded AS9100 certification in 2006 for quality management systems for a distributor, for assembly of OEM components, and as a manufacturer of engine harnesses. Challenges […]