Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.
This idea is one of the cornerstones of Knowledge Centered Support (KCS) methodology of knowledge management, which has been proven to be quite effective in establishing an effective KB.
What are the important distinctions between knowledge management (KM) and document management (DM) systems? It’s a common question posed by users who are seeking the most efficient software to streamline their internal systems.
An effective knowledge management system can reduce the clutter and the risks. The larger an organization becomes, the more critical is the need.
As organizations move towards globalizing their operations as a response to the changes in the marketplace, there is also an urgency to make their knowledge base available to their global users.