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SoftClouds
  • Home
  • Solutions
    • Cloud
    • CX
    • ERP
    • Mobile
    • Industries
  • Company
    • Awards
    • Careers
    • CSR
    • Customers
    • Partners
    • Reviews
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  • Resources
    • Blog Articles
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    • eBooks
    • Infographics
    • News Stories
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Blog Post
Knowledge in Oracle Service Cloud — Picking KA vs KF?
_ 17 Aug, 17_ admin_ 0 Comments

Knowledge in Oracle Service Cloud : KA vs KF

Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.

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Blog Post
Knowledge Mining in Service Tickets
_ 23 May, 17_ admin_ 0 Comments

Knowledge Mining in Service Tickets

This idea is one of the cornerstones of Knowledge Centered Support (KCS) methodology of knowledge management, which has been proven to be quite effective in establishing an effective KB.

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Blog Post
Knowledge Management vs. Document Management
_ 04 Feb, 17_ admin_ 0 Comments

Knowledge Management vs. Document Management

What are the important distinctions between knowledge management (KM) and document management (DM) systems? It’s a common question posed by users who are seeking the most efficient software to streamline their internal systems.

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Blog Post
_ 17 Oct, 16_ admin_ 0 Comments

Knowledge Management & Housekeeping

An effective knowledge management system can reduce the clutter and the risks. The larger an organization becomes, the more critical is the need.

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