Financial | Oracle Engagement Cloud Background This client started in 1979 when a group of visionaries joined forces to provide employees in the technology industry with leading-edge financial services. 40 years later, the client has become one of California’s largest credit unions with 7 community branches and more than 63,000 members. The client provides free […]
Financial | Oracle Service Cloud Background The client is a member-owned, not-for-profit, full-service financial institution regulated by the National Credit Union Administration (NCUA). Their focus is on guiding its members towards financial success and operate a network of credit unions and ATMs across the West. Challenges No proper system to maintain Inefficient customer service management […]