I cannot give you the formula for success, but I can give you the
formula for failure. It is: Try to please everybody. - Herbert Bayard Swope
Check out our Reinventing Customer Service: Oracle Service Cloud & Digital Trifecta infographic
For the consumers of today, customer experience (CX) is the number one priority. Instant gratification is ingrained in the expectations of the customer and is the “latest golden standard” in customer experience