A good CX means your customers will spend more. 86% of buyers are willing to pay more for a great customer experience.
Check out our Automotive – OSvC – SoftClouds – An Innovative Digital Transformation infographic
The benefits of a DevOps approach include continuous improvement, agility, and a shorter time to value.
Check out the Top 10 Successful CX Strategies 2022
Oracle Service Cloud provides a complete next generation cloud-based platform for managing all interactions with customers, supporting multiple channels, complex workflows, and online forms.
As a famous saying goes – Real Change Takes Place in Deep Crisis. With the COVID19 crisis, face-to-face interactions have waned due to social distancing and shelter-in-place.
What type of technology digitally transforms a business?
Digital transformation explained for every main role in an organization
Using Decision Trees in Support Centers Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard using Oracle Knowledge or Guided Assistance using Oracle Service Cloud are basically automated process flows that instruct users through a series of steps to resolve an issue or find information on a specific topic. With each step, a DT […]