Check out our Automotive – OSvC – SoftClouds – An Innovative Digital Transformation infographic
The benefits of a DevOps approach include continuous improvement, agility, and a shorter time to value.
Oracle Service Cloud provides a complete next generation cloud-based platform for managing all interactions with customers, supporting multiple channels, complex workflows, and online forms.
As a famous saying goes – Real Change Takes Place in Deep Crisis. With the COVID19 crisis, face-to-face interactions have waned due to social distancing and shelter-in-place.
Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard (Oracle Knowledge) or Guided Assistance (Oracle Service Cloud) are basically automated process flows that instruct users through a series of steps to resolve an issue or find information on a specific topic. With each step, a DT can gather user input to transition them to the next […]