Digital Transformation: Roadmap to Success

Digital Transformation Roadmap to Success Enter your Email to share “8 Tips to Maximize your Mentorship” by Asokan Ashok. By clicking Submit you agree that your personal data will be provided to SoftClouds and used in accordance with the SoftClouds Privacy Policy It is a fact that effective digital strategies prioritize a handful of interventions. […]

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Using Decision Trees in Support Centers

Using Decision Trees in Support Centers Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard using Oracle Knowledge or Guided Assistance using Oracle Service Cloud are basically automated process flows that instruct users through a series of steps to resolve an issue or find information on a specific topic. With each step, a DT […]