Check out the CX for Utilities – 2023, CX Use Cases & Top 5 Technologies Diving Utilities
CX platforms are an excellent resource for utilities to disperse customers’ data across departments. Still, as new developments unfold in the state of energy, it’s essential that utilities continually evaluate their current CX solution.
Check out the Top 10 Successful CX Strategies 2022
A good CX means your customers will spend more. 86% of buyers are willing to pay more for a great customer experience.
Knowledge Management (KM) is the process of an organization’s knowledge and information being created, shared, used, and managed
For the consumers of today, customer experience (CX) is the number one priority. Instant gratification is ingrained in the expectations of the customer and is the “latest golden standard” in customer experience
As a famous saying goes – Real Change Takes Place in Deep Crisis. With the COVID19 crisis, face-to-face interactions have waned due to social distancing and shelter-in-place.
80% of consumers consider their experience with a company to be more important than its products and services.
Technology has already infiltrated every facet of life and has changed the ways in which goods are bought and sold.