Knowledge Management (KM) is the process of an organization’s knowledge and information being created, shared, used, and managed
For the consumers of today, customer experience (CX) is the number one priority. Instant gratification is ingrained in the expectations of the customer and is the “latest golden standard” in customer experience
As a famous saying goes – Real Change Takes Place in Deep Crisis. With the COVID19 crisis, face-to-face interactions have waned due to social distancing and shelter-in-place.
The auto industry has changed dramatically since 1908 when the Ford Model T was introduced. While the Model T was revolutionary (at the time) it was the creation of the assembly line that led to the boom of the automobile industry in the 1920s.