Check out the CX for Utilities – 2023, CX Use Cases & Top 5 Technologies Diving Utilities
CX platforms are an excellent resource for utilities to disperse customers’ data across departments. Still, as new developments unfold in the state of energy, it’s essential that utilities continually evaluate their current CX solution.
For the consumers of today, customer experience (CX) is the number one priority. Instant gratification is ingrained in the expectations of the customer and is the “latest golden standard” in customer experience
80% of consumers consider their experience with a company to be more important than its products and services.
Developing a good customer retention strategy is key for any business. Although companies focus their efforts on generating business from new customers, keeping current customers is even more important.