Salesforce CRM

  • Transform your sales & make the right decisions
  • Find & manage leads better
  • Cross-sell & upsell more easily
  • Easily manage customer & sales details
  • Sell from anywhere on any device
  • Get real-time sales insights
  • Create & track quotes & orders
  • Forecast sales more accurately
  • Collaborate across your company
  • Customize & automate processes
  • Connect sales info to any app

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service Cloud can “listen” and respond to clients across a variety of social platforms and automatically route cases to the appropriate agent. Social customer service is integrated with Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the client to inform responses.

  • Agent workspace
  • Case management
  • Knowledge management
  • Service process automation
  • Omni-channel routing
  • Services analytics
  • Computer telephony integration (CTI)
  • Asset & order management

Salesforce Community Cloud

Salesforce Community Cloud is a online community management software that enables businesses to create and manage online communities for clients and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where clients can communicate with each other.

  • Provide information on support issues
  • Customer service
  • B2B commerce
  • External apps & portals

Salesforce CPQ Cloud

Salesforce CPQ automates end-to-end quoting, pricing, and back office order management processes. Salesforce CPQ improves sales productivity and helps you close more deals. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ, which is 5-10x easier to implement than on-premise CPQ applications. Salesforce CPQ is part of the innovative quote-to-cash apps from Salesforce that enable companies to easily and accurately manage the entire deal close process—from generating quotes and configuring orders to collecting cash.

  • Configure quote & price
  • Guided selling
  • Solution configurator
  • Pricing engine
  • Quote generation
  • Contracted pricing
  • Automated renewals
  • Contract amendments
  • Install base management
  • Approvals
  • Advanced order management
  • Simplified ERP integration

Salesforce DevOps (Copado)

Copado gives enterprises an integrated solution for every part of the development process. Copado helps to build release pipeline and the flow of data and metadata between environments. Supports organization in continuous delivery and integration, improves compliance, etc.

  • Configure quote & price
  • Automation
  • Visibility
  • Pipeline builder
  • Compliance

Salesforce Commerce Cloud

Salesforce commerce platform offers both B2C and B2B model. Salesforce Commerce is the e-commerce solution that gets you to market faster; gives you a connected view of your customer across marketing, commerce, sales, and service; and provides a modern, B2C-like online experience for your B2B customers. Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all the B2B functionality they demand.

  • B2C & B2B commerce
  • Order management
  • Content management
  • Commerce platform
  • Pricing
  • AI for commerce