Salesforce Commerce Cloud
The salesforce commerce platform offers both B2C and B2B models. Salesforce Commerce is the e-commerce solution that gets companies to market faster. It gives them a connected view of their customers across marketing, commerce, sales, and service. This solution provides a modern, B2C-like online experience for B2B customers. Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all the B2B functionality they demand. It aids with order management, content management, commerce platform, and pricing.
Salesforce Community Cloud
SCC is an online community management and customer service software that enables businesses to create and manage online communities for clients and employees. This software can be customized to host a variety of solutions such as B2B commerce, external apps, self-service portals, and message boards. Businesses often use SCC as a customer service tool, where clients can communicate and provide data about support issues.
Salesforce CPQ Cloud
Salesforce CPQ automates end-to-end quoting, pricing, and back-office order management processes. It improves sales productivity and helps companies close more deals. This software delivers next-generation CPQ, which is 5-10 times easier to implement than on-premise CPQ applications. It’s part of the innovative Salesforce quote-to-cash apps that enable companies to easily and accurately manage the entire deal close process, from generating and configuring quotes/prices/orders to collecting cash. Salesforce CPQ provides guided selling, a solution configurator, a pricing engine, quote generation, contracted pricing, and automated renewals. It also enables contract amendments, install base management, approvals, advanced order management, and simplified ERP integration.
Customer relationship management (CRM) is a technology for managing a company’s relationships and interactions with clients and prospects. A CRM system helps companies stay connected to clients, streamline processes, and improve profitability. It helps them focus on their organization’s relationships with individual people throughout their lifecycle, including finding new clients, winning their business, and providing support. With CRM, transform sales, make the right decisions, find and manage leads better, and cross-sell/upsell more easily. Users easily manage customer and sales details, sell from anywhere on any device, and get real-time sales insights. They create and track quotes and orders, forecast sales more accurately, collaborate across an organization, customize and automate processes, and connect sales info to any app.
Salesforce DevOps (Copado)
Copado gives enterprises an integrated solution for every part of the development process. Copado helps to build a release pipeline and the flow of data and metadata between environments. Supports the organization in continuous delivery and integration, improves compliance, etc. It configures quotes and prices, provides automation, improves visibility, builds pipelines, and aids with compliance.
Salesforce Service Cloud is a CRM platform for customer service and support. It can listen and respond to clients across social platforms and automatically route cases to the appropriate agent. Social customer service is integrated with the Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the client to inform responses. Features include: agent workspace, case management, knowledge management, service process automation, omnichannel routing, services analytics, computer telephony integration (CTI), and asset and order management