Maximize the Capabilities of Your Siebel CRM Deployment and Enhancements.
Maximize the potential of YOUR Siebel CRM with SoftClouds, your trusted partner.
As a Siebel customer, you know the value it brings to your business. But maximizing its potential requires expertise, and that is where the architects and experts at SoftClouds come in. We are not just architects; we are Siebel veterans.
For over 15 years, we have been deeply engaged with Oracle as a development partner, beta tester, member of the customer advisory board, and deeply invested in the evolution of the platform. This unique expertise and experience fuels our comprehensive solutioning and implementation services, designed to unlock the full potential of Siebel across Sales, Marketing, Service, Commerce, and the complete Application Framework.
We are passionate about helping you achieve a robust, efficient, and scalable CRM implementation that empowers your business to thrive. Let us be your trusted partner in maximizing the power of your Siebel for lasting success.
Our Siebel Expertise:
SoftClouds leverages Siebel CRM to empower organizations in managing customer interactions, streamlining processes, and elevating customer relationships. With unmatched customization and integration capabilities, our solutions offer seamless deployment options, whether on-premise or in the cloud.
By harnessing the power of Siebel CRM, SoftClouds enables businesses like yours to optimize efficiency, deliver personalized experiences, and cultivate lasting customer loyalty, driving sustainable growth and success.
Siebel Transformational Services:
Leveraging our deep understanding of Siebel to provide transformative solutions tailored to your business needs.Siebel to Cloud Migration (OCI, AWS, etc.):
Seamlessly migrate your Siebel environment to leading cloud platforms like OCI and AWS for enhanced scalability and flexibility.Siebel Open UI Enablement:
Unlock the full potential of Siebel with modernised user interfaces through our Open UI enablement services.Siebel Innovation Services:
Drive innovation in your Siebel ecosystem with our advanced services aimed at enhancing functionality and user experience.High CX Competency & Can Integrate CX with Siebel:
Drive innovation in your Siebel ecosystem with our advanced services aimed at enhancing functionality and user experience.Siebel Upgrade Factory:
Streamline your Siebel upgrades with our efficient upgrade factory process, ensuring minimal downtime and maximum efficiency.Custom Plug-Ins for Siebel:
Tailor your Siebel system to your unique requirements with our custom plug-in development services.Siebel + Innovation - AI, NLP, ChatGPT, Computer Vision, Voice, Mobile, etc.:
Harness the power of innovation by integrating AI, NLP, ChatGPT, and other advanced technologies into your Siebel environment.Siebel Autonomous DB:
Optimize your Siebel database management with autonomous capabilities for improved performance and reliability.Siebel DevOps - CI/CD, Kubernetes, Docker:
Implement DevOps best practices into your Siebel development cycle with continuous integration, deployment, and containerization.OCI Services - Multi-Cloud & Hybrid Cloud:
Leverage Oracle Cloud Infrastructure (OCI) services for a multi-cloud or hybrid cloud strategy, ensuring flexibility and scalability.Event-Driven Architectures - Micro Services, Kafka, Rabbit MQ, MuleSoft:
Embrace event-driven architectures with microservices, Kafka, Rabbit MQ, and MuleSoft integrations for agile and scalable solutions.Our Industry Experience with Siebel.
SoftClouds has partnered with a diverse range of enterprises across various industry verticals worldwide. Here are some of the industries we have served:
Siebel CRM Modernization
Siebel CRM Modernization
Revolutionize your business with our Hybrid Deployment Strategy, a seamless integration of Siebel CRM and Oracle CX Cloud solutions. With this approach, you can effectively meet your business needs, comply with data security regulations, and adapt to diverse organizational requirements. Siebel CRM ensures data protection, and safeguarding sensitive information, while Oracle Cloud solutions bring cutting-edge innovation to other areas of your operation. Take Sales, for instance, where the industry trend favors cloud-based SFA applications. If you are seeking a modern solution with integrated social collaboration features, Oracle Sales Cloud is your answer. The beauty of our approach lies in the integration of Oracle CX Cloud applications with Siebel CRM, enabling you to maximize your investment and propel your business forward seamlessly. Experience the power of hybrid deployment and unlock unparalleled efficiency and growth potential for your organization.
Siebel CRM as a Cloud CRM Application:
Elevate your business to new heights with Siebel CRM, a versatile on-premise software application that can seamlessly transition to a managed private cloud under the SaaS-based license model, leveraging Oracle Cloud Infrastructure. While Siebel CRM won't undergo re-coding to become a multi-tenant cloud application, Oracle Managed Cloud Services offer a comprehensive enterprise cloud solution catering to Siebel CRM and other Oracle applications. Experience unparalleled flexibility and efficiency as you harness the power of the cloud to drive your business forward.
Siebel + CX - Use Cases
Siebel + Service Cloud
- Host an online support portal for customers.
- Guided self-assistance for customers.
- Online FAQs and answers & context-driven knowledge.
- Automate service requests and guide agents with Siebel integration.
- Configure automation for guided resolution steps & knowledge-base routing.
AI + Siebel + Service
Service Chatbot with Generative AI:
- Can chat intelligently with users based on prior tickets.
- Provide intelligent solutions.
- Guide users to step-by-step solutioning to problems.
- Intelligent handover to service personnel when needed.
Knowledge Mining from Service Tickets:
- Mine service tickets & create knowledge base.
- Knowledge base can be structured or unstructured.
- Automatic language translation for multiple languages.
Siebel + Sales Cloud
- Enhance sales efficiency with seamless Siebel-Sales Cloud integration.
- Streamline business processes for increased deal success.
- Accelerate day-to-day tasks with Redwood experience integration.
- Improve sales productivity through automated workflows.
- Real-time analytics for better insight into team performance.
- Optimize sales processes by presenting key data at the right time.
AI + Siebel + Sales
- Predictive Analytics & Sales Forecasting.
- Automated Lead Qualification.
- Dynamic Pricing Strategies.
- Analysis of Customer Sentiment.
- Personalized Sales Recommendations.
- Analysis of Conversations & Coaching.
- Content Generation for Sales.
- Personalized Sales Recommendations.
- Analysis of Conversations & Coaching.
- Content Generation for Sales.
Siebel + Marketing Cloud
- Easier segmentation and quicker campaign launch.
- Effective personalization across digital platforms including mobile, social, and email.
- Enhanced orchestration.
- Allows capturing the digital body language of customers, which can be viewed in Siebel as part of the overall 360-degree view of the customer.
- Improved user experience for marketing users and management.
Siebel + CPQ Cloud
- Best-of–the-breed product configuration experience.
- Guided selling reduces training requirements and improves overall solution adoption.
- Built-in deal management intelligence.
- State-of-the-art document designer.
- Improved user experience for marketing users and management.
Siebel + Social Cloud
- View relevant social conversions by customers and stakeholders as part of the profile/360-degree view.
- Generate leads in Siebel identifying specific social conversations.
- Identify customer grievances & potential escalations posts and routing the same as service requests in Siebel.
- Displaying relevant social trends within Siebel.
- Monitor customer and stakeholder sentiments on a given ‘topic’.
Siebel + Field Service Cloud
- Automatic creation of work orders from recent information.
- Diagnose problems based on client-reported symptoms.
- Schedule customer appointments based on individual demands.
- Offers advice to boost field service personnel performance.
Siebel + Oracle Knowledge Advanced
- Create knowledge articles from knowledge base.
- Provide Natural language Search & Assistance.
- Automatic translation of knowledge articles into several languages.
- Automatic Summarization of knowledge articles.
- Real time responses for customer queries.
Next-gen UI: Siebel + Redwood
- Reduces learning curve for new users.
- Enhances efficiency and user satisfaction.
- Refreshed & contemporary UI.
- Modern design elements.
- Responsive layouts for various devices.
- Simplified menu structures & personalized dashboards.
Generative AI & Siebel
- Generative AI learns from existing artifacts.
- Generates new, realistic artifacts at scale.
- Reflects characteristics of training data, avoiding repetition.
- Creates diverse content: images, video, music, speech, text, code, designs.
