Nov 01, 2022

SoftClouds Where Digital Meets the Future (Enterprise World)

As companies push for digital transformation, and the marketplace goes online, there are a lot of challenges companies and businesses face. This shift towards the internet requires specialists to help migrate your business functions seamlessly. Oracle comes in the top tier when looking for the best in the field. Many Oracle partner companies provide resources and benefits to independent software companies, businesses, etc., to provide them with exceptional services such as CRM, CX, and more.

In the search for some of the best Oracle partners, we found SoftClouds LLC. SoftClouds is one of the leading and top-performing Oracle partners. They offer comprehensive solutions with the utmost standards and reliability. With their experience in providing customized architectural solutions plus their status as an Oracle Platinum Partner, they’re experts in taking CX to the next level!

SoftClouds, redefining digital transformation

SoftClouds began its journey in 2005, with a core mission: “To guide companies through their CRM/CX digital transformation.” They planned to achieve their mission by offering innovative, creative, and consultative solutions. Their client-oriented vision makes them one of the industry’s leading and sought-after solution providers. They make sure that their team understands the client’s vision and goals. This enables them to provide innovative solutions incorporating the latest technology that yield successful results, effective value, and a fluid transformation.

They’ve deployed technology solutions across a wide spectrum of industries from transportation to healthcare, manufacturing to automotive. The team comprises seasoned experts and highly experienced personnel, thriving on innovation to deliver next-generation solutions that optimize customer experiences. The team was honored with the most prestigious and coveted “Company of the Year – Stevie Gold Winner Award” in 2020.

These factors, along with the company’s core values and striving for perfection mentality, have made SoftClouds, a trusted business advisor, recommending solutions that best fit your businesses.

The 16+ year journey has endowed the company and its team with many accolades and achievements. They received coveted awards and recognitions, such as: “Most Successful Companies in America,” and they made a much-deserved place on the “Inc. 5000” list of the Fastest-Growing Private Companies in the USA three times in a row.

SoftClouds’s Journey, & What Pushed them to Succeed?

Since its inception, SoftClouds has been built with innovation for the future in mind. Their initial struggle was to find a customer base to embrace their far-sighted vision. As they were one of the most initial entrees in the industry, way ahead of the curve, and ready to provide a service of the future!

They started working closely with their clients, understanding their needs and vision and educating them on the need for data, customization, and personalization.

SoftClouds focused on providing a better customer experience, customization, and hyper-individualization that enabled users and provided a quicker ROI for customers. Customers could see instant results that helped in customer management, interactions, and ROI.

The company offers a fantastic client-centric approach. A highly technical and experienced team with diverse experience across many industries, and a knack for innovation and creativity, led SoftClouds to new heights. The team’s focus on developing skills, experience, innovation, and productivity in implementing solutions sets them apart from the competition in the market. They have a proven record of loyal and extremely happy customers, which made the industry trust the experts at SoftClouds as the key to digital transformation.

This trust also led to client referrals, aiding their growth to provide a high-quality solution and building long-term relationships. Also, to evolve and adapt to client’s needs, they started making the necessary changes, including technological expansions and process-oriented teams that established creative delivery workflows. This provided SoftClouds with the base to scale into different industries, expanding their offices from the US into India and, more recently, to Japan. All these factors pushed them to succeed and gain immense recognition and a dominant place in the industry as one of the best.

Factors Establishing the Long-Standing Success of SoftClouds

Undoubtedly, it’s the extraordinary team of SoftClouds that strongholds the foundation of the company’s success. SoftClouds is proud to be an “employee-focused” organization and believes that happy employees work better, which leads to highly satisfied clients. They believe keeping up with new and emerging technology is critical for the company’s success. Their innovative, strategic, and creative concepts help them to keep up with the ever-changing technology environment.

The company has grown exponentially in the past 16+ years. They have received positive and negative feedback on their road to success, and they value them equally. The positives boosted their morale, and the negatives drove them to do better in all aspects of their business. Their approach and view toward the importance of feedback continue to keep them on the right path to success and motivate them to lead the learning curve for the industry as well.

Here are a few successes since inception:

  • A high-quality team that’s focused on quality and innovative solutions.
  • Global office locations increased from 1 in the US to 4 in 3 countries (US, India, and Japan).
  • Over 25+ awards in the past few years for innovation, solutions, and CX, like Stevie Awards, Inc 5000, and other global industry-leading magazines.
  • Accolades from clients and partners, most notably the Oracle Partner of the Year Award.
  • Team members are widely recognized and are keynote speakers at industry-leading technology and CX events, like Oracle OpenWorld, IBM Think, etc.
  • Known for innovation in solutions and have won multiple awards.

Unrivaled Service Offerings of SoftClouds

SoftClouds takes the clients’ perspective as the top priority to create solutions, forming the right strategy to solve each problem. They understand that every client’s vision and business are unique, and they aim to offer the best possible solutions to meet their business goals.

They highly focus on Oracle CRM/CX solutions like Sales and Service Cloud, CPQ, Commerce and Subscription Cloud, and B2B Service Cloud, providing users with the best customer experience. SoftClouds and its team strive to take CX to the next level, and that’s why their clients are elated by their outstanding, innovative, creative, and tailor-made solutions. Their company’s progress is built on continuous innovation. They prioritize customer satisfaction and dedicate themselves to developing creative strategies that benefit their clients and users.

SoftClouds’s fast and efficient solutions delivery is one of their most valuable assets in moving forward with technology, the latest trends, and practices. As new technology evolves, so do they, thus never staying in the now, but always planning, and pushing towards the next horizon!

New Additions to the Service Arsenal of SoftClouds

As a forward-thinking technology solutions provider, the team has always emphasized creativity and cutting-edge innovation. This has ensured a leading and leap-ahead position in the market and deepened their relationship with their clients. They offer CRM/CX technologies and implementations along with Digital Transformation expertise solutions; they also integrate cutting-edge technology such as natural language processing (NLP), machine learning (ML), artificial intelligence (AI), and analytics to push the boundaries of customer experience.

Flag Bearers at SoftClouds

The company hasn’t only evolved over the 16+ years of its journey, but so have its team and management. What started as a leap toward the future, has now become a well-known and established brand, taking CX and digital transformation to the future. This belief and dedication towards setting benchmarks in the industry and establishing SoftCloud require a team of strong principles, experience, exceptional skills, and capabilities.

Beyond all of this, the company needs an equally talented, skilled, visionary, and a beacon for all. In comes the management and leadership at SoftClouds, one of the most talented experts in the field, with an unparalleled vision and leadership that knows no limits.

Brian Friedman is the GVP – Strategic Global Sales at SoftClouds.

Brian got involved in mobile technology early as the owner of one of the US’s first four cellular retail companies. There was no playbook on how to run this business, owing to the business’s freshness and never tested services. He, along with his team, was writing rules daily. Brain owned the company for 9 years and saw an opportunity to move cellular retailing to eCommerce. Before everything was available online, his team built a platform to purchase cellular phones and services online.

All the major operators thought they were doing something crazy. They ended up with all of them as their customers, and one acquired the platform. This not only provided him with an experience that’s far from matching up and much less underestimated it. He’s been in, with, and around technology ever since, and moved to SoftClouds 5 years back, contributing to its staggering growth.

Brian has been one of the most precious and experienced resources of SoftClouds. His achievements far outweigh any other team in the industry and give SoftClouds a huge edge over any other company in the segment.

Brian has founded three unique companies in the cellular space:

  • One of the first four cellular retailers in the US.
  • One of the first eCommerce companies selling mobile phones and service plans.

One of the first independent Android app store platforms was tied directly to mobile operators for direct carrier billing.

Brian’s Views on the Responsibilities of an Entrepreneur

Brian thinks an entrepreneur is a true jack-of-all-trades who is fully responsible for the entire business. To be a successful entrepreneur and a leader, you constantly need to lead and mentor. “You must bring the right people into positions and give them the room to grow into themselves and their position. That takes knowing when to direct and when to get out of your teams’ way,” Brian adds.

Brian finds “Getting to Yes” one of the most interesting books and would recommend it to everyone. “All too often, we look at all the things that can or will stand in the way of success. Looking at each situation with a different view helps us see how we achieve our desired results while still helping the other party succeed,” Brian adds to the book. “Be yourself; everyone else is already taken” – Oscar Wilde

Team & Work-Culture at SoftClouds

SoftClouds is an organization that places a high value on its employees and considers them their most precious assets. They make it a point to involve their employees in every business element, to give them a sense of ownership. They have an open-door policy that encourages everyone to express their thoughts and ideas; some of their best ideas come from within.

Gratitude jars, workplace celebrations, and team-building exercises are among the activities they have in place to recognize and reward their accomplishments. All these factors push the team to strive harder and push for excellence in everything they do. Their coordination and sense of responsibility towards the company and its clients make them unique and unmatched in the industry.

Brian’s Take on the Competition in the Market

Without competition, we wouldn’t continuously strive to improve and find our place in the industry. Competition is natural and motivating. We don’t seek to replicate what our competitors are doing; we seek to differentiate ourselves. This allows us to find our niche in our industry and helps us carve out the place where we can be successful and make a difference for our customers.

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