Director of PMO and Operations
Mike Downing is the Director of PMO and Operations at SoftClouds. He directs a team of Project Management professionals to execute full lifecycle Customer Experience implementations.
Mike has been managing Software Deployment projects for more than 20 years for various global enterprise organizations. He established himself as the PMO Director to successfully execute & deliver Mission-Critical Systems. Mike is recognized for his in-depth understanding of Business processes especially in the areas of Marketing, Sales and Customer Service Automation.