Case Studies

Logistics | Oracle Engagement Cloud​

Logistics | Oracle Engagement Cloud Background The client started as a one-truck operation in 1927 and has transformed into an integrated network of 5 sister companies. It provides relocation, logistics, warehousing, and freight forwarding services to businesses, households, and military customers worldwide, with wholly-owned assets in Hawaii, Alaska, Guam, and the Mainland. The client provides […]

Case Studies

Financial | Oracle Engagement Cloud​

Financial | Oracle Engagement Cloud Background This client started in 1979 when a group of visionaries joined forces to provide employees in the technology industry with leading-edge financial services. 40 years later, the client has become one of California’s largest credit unions with 7 community branches and more than 63,000 members. The client provides free […]

Case Studies
institute osvc case study

Institute | Oracle Service Cloud

Institute | Oracle Service Cloud Background This client is an institute dedicated to advancing the painting and coatings application industry through quality standards and assurance. Since 1996, it has served architectural and industrial paint and coating manufacturers, specifiers, painters, and contractors. It’s a vital global resource for the coatings industry and North America’s leading paint […]

Case Studies

Medtech | Oracle Field Service Cloud

Medtech | Oracle Field Service Cloud Background Founded in 1980, the client develops and markets medical devices and software solutions that help advance emergency care and save lives while increasing clinical and operational efficiencies. With products for defibrillation and cardiac monitoring, circulation enhancement and CPR feedback, supersaturated oxygen therapy, data management, ventilation, therapeutic temperature management, […]

Case Studies

Manufacturing | Oracle Field Service Cloud

Manufacturing | Oracle Field Service Cloud Background The client manufactures a smart water cooler that customizes high-quality flavored and sparkling beverages without needing disposable bottles or cans. Its water coolers are internet-enabled IoT devices. The client is modernizing its field service operation to improve operational efficiency and provide the best experience to its customers. The […]

Case Studies

Industrial | Oracle CPQ

Industrial | Oracle CPQ Background The client is a global equipment manufacturer concentrating on chemical, food, beverage, and pharmaceutical processing with operations in more than 30 nations and sales in more than 140 countries across the globe. They specialize in building, researching, and testing various industrial-based processing equipment. They have over $1 billion in revenue. […]

Case Studies

Industrial | Oracle Engagement Cloud

Industrial | Oracle Engagement Cloud Background The largest private-held designer, marketer, and producer of the best tile and natural stone in the United States. Their expertise includes providing one of the most comprehensive interior and exterior products for both residential and commercial enterprises. Challenges Before implementing SoftClouds’ solutions, the client encountered various challenges like handling […]

Case Studies

Distributor | Oracle CPQ & OSvC

Distributor | Oracle CPQ & OSvC Background The client is a global leader in sourcing and distributing pharmaceutical supplies for over 30+ years in clinical trials. They’re an agile supplier with expertise in new regulations and drug demands. Their facilities are fully staffed with clinical trial supply specialists that oversee logistics and depot management. Challenges […]

Case Studies

Financial | Oracle Service Cloud

Financial | Oracle Service Cloud Background The client is a member-owned, not-for-profit, full-service financial institution regulated by the National Credit Union Administration (NCUA). Their focus is on guiding its members towards financial success and operate a network of credit unions and ATMs across the West. Challenges No proper system to maintain Inefficient customer service management […]