Healthcare | Oracle Service Cloud
Background:
The client specializes in nationwide on-site influenza vaccination clinics. It has provided on-site clinics since 2002 through its corporate headquarters in Nebraska. Its central location is ideal for providing services nationwide. The company is proud to provide services in all 50 states. It’s diligently working towards vaccinating populations to the level that creates a zero incidence of influenza in every workplace. This goal will be achieved by constantly providing quality healthcare service, superior pricing, and convenience to our customers.
Challenges:
The client wanted to transform their business due to the following challenges digitally:
- Manually Operated Provisioning Clinic Sector, Caused More Confusion & Costs
- No Real-Time Customer Service Management Functionality
- Delayed Customer Appointments & Scheduling
- Issues in Payment Process & Report Generation
Objectives
Based on the challenges that they had with their systems and processes, the following were the primary objectives of their digital transformation:
- Go Digital – Reduce Clutter
- Optimize Process – Reduce Expenses
- Improve Profitability
- Increase Customer Satisfaction
Solutions:
Team SoftClouds was involved in the design, architecture, and implementation of the digital transformation solution. The following were implemented as part of the project:
- Digital Customer Service Enablement
- Implemented Customer Portal, Included Credit Card Payments; Integrated with QuickBooks for Accounting
- Improved Real-Time Updates in Customer Appointments & Scheduling
- Developed a Mobile Application to Manage Inventory & Shipment, Employee Daily Activity & Status Monitoring
- Created a Set of Mobile Applications for Admin & Nurse Automation of Clinics
Technologies
SoftClouds delivered an innovative 360-degree solution that included platforms such as:
- Oracle Service Cloud
- QuickBooks
Advantages
After the implementation of the creative solution by the experts at SoftClouds, these were the advantages gained by our client:
- End-to-End Automated Process, Improved Efficiency & Costs
- Solution Spanned Across Multiple Devices: Web, Tablets, & Mobile
- Increased User Adoption
- Payment Process Made More Effective
- Deployed Dynamic Appointment System
Testimonial
We’re delighted with the holistic quoting implementation that provides lead to cash visibility. Being in the pharmaceutical industry, the client had complex internal and regulatory compliance processes. They needed a solution that was both scalable and easily adaptable to their global needs. SoftClouds offered them with a bespoke solution that was tailored to these complex processes incorporating supplier negotiations while quoting customers. Quoting process visibility and metrics are readily available, win rates are higher, users like the system, resulting in adaptation throughout the enterprise.