The client is based in California and is a multi-generational family business. It grew from a small restaurant supply house into a multi-million-dollar distributor of stock and custom cardboard boxes, wine shipment containers, and janitorial supplies and equipment.
Before implementation of Oracle’s incentive compensation management solutions, the client encountered various challenges like handling an unstructured data analytics system, along with the following:
- Tracking of sales compensations in one of the spreadsheets
- Manual intervention and monitoring of compensation data
- Inability to automatically handle commission adjustments caused by returns or short orders
- Ineffective and delayed reporting