Institute | Oracle Service Cloud

Institute Oracle Service Cloud


This client is an institute dedicated to advancing the painting and coatings application industry through quality standards and assurance. Since 1996, it has served architectural and industrial paint and coating manufacturers, specifiers, painters, and contractors. It’s a vital global resource for the coatings industry and North America’s leading paint performance certification organization.


Before implementing SoftClouds’ solutions, the client encountered various challenges like handling outdated sales processes and systems, along with the following:

  • Negative CX due to agent desktop & client portal unavailability
  • Security issues due to unsecured systems
  • Outdated UI resulted in poor user utilization
  • Mobile interface unavailable
  • Increased manual intervention led to time & cost complications


SoftClouds provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms, including Oracle Service Cloud (OSvC). We engaged in the design, architecture, and implementation of better business processes, such as:

  • Enabled access control mechanism for data visibility & access based on roles
  • Impressive client portal with personalized UI/UX for daily activities
  • Implemented branded & dynamic portal for better CX
  • Real-time analytics & interactive dashboards
  • Integrated accounting & order information systems
  • Enabled single sign-on for secured user access


SoftClouds was able to efficiently reorganize and bring the client’s processes up to date as an outcome of the project’s success. As a result, the client obtained these benefits:

  • Personalized user experience with increased user adoption
  • Customized reporting & graphical data representation to simplify daily activities
  • Automated integration improved the user experience
  • Client portal & agent desktop benefitted client interactions
  • Multiple devices supported


SoftClouds team's solution transformed our client’s operations by giving them a state-of-the-art experience. Our innovative solution leveraged Oracle Service Cloud by personalizing user experiences and simplifying daily activities via a new client portal. Many thanks to the SoftClouds engineers for delivering this solution, meeting our client's schedules, and transforming their businesses.