Manufacturing | Oracle CPQ | Sales / Service Cloud

Manufacturing | Oracle CPQ | Sales / Service Cloud

About the Client

The client is an ISO-certified company manufacturing commercial and industrial centrifugal pumps to the world’s most demanding engineering specifications and military standards. The company is well established and has been around for almost 80 years.

Challenges

Before implementing SoftClouds’ solution, the client encountered various challenges like dealing with complex product configurations, along with the following:

  • Millions of unorganized unique parts
  • Lengthy configuration process
  • Huge reliance on tribal knowledge

Solutions

SoftClouds provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms, including Oracle CPQ Cloud. We engaged in the design, architecture, and implementation of better business processes, such as:

  • Integrated with 3rd party configuration tools
  • Company-specific branding
  • Effective product configuration
  • Dynamized product selection
  • Pricing rules based on geography, customer, and sales manager
  • Integration with ERP and 3rd-party systems

Outcomes:

SoftClouds team was victorious. We effectively restructure the client’s practices and bring them up to date. As a result, the client gained these benefits:

  • Eliminated quoting errors with a 0% error rate
  • Single application for e2e Quoting
  • Ability to configure custom products
  • Faster and accurate quotes
  • Quick access to customer information

For this client, we successfully improved its business processes to eliminate its quoting errors, establish pricing rules, provide quicker access to its customer data, and improve its product selection. I’m pleased with my team on how they worked together to implement these changes.

– Srikesh Menon, CPQ Practice Director, SoftClouds