The client is the largest distributor of Eaton Aeroquip fluid conveyance products, and a distributor of Flexfab, LORD, and Thermoid parts. The company was awarded AS9100 certification in 2006 for quality management systems for a distributor, for assembly of OEM components, and as a manufacturer of engine harnesses.
Before implementation of SoftClouds’ solutions, the client encountered various challenges like dealing with an outdated CRM application, along with the following:
- Needed to improve business process and functionality
- Synchronization challenges between Oracle EBS and CRM OD
- No proper reports or dashboards
- Poor product and pricing management
- No integration with Office 365 and Microsoft Outlook