The client a luxury master-planned resort on Florida’s Gulf Coast, offering customers more opportunities for leisure experiences during their stay. Spread across more than 20 waterfront acres on the coast, this unique resort offers a variety of attractions in this stunning waterfront paradise to explore sunset cruises, kayaking, golfing, and many more.
Before implementation of SoftClouds’ solutions, the client encountered various challenges like managing an unstructured data analytics system, along with the following:
- Lack of reservation process to forecast the room availability
- Unable to view the instant status of the contracts signature process
- No method to track sales team performance
- Replication of customer data across systems
- Unable to track account numbers post-sale
- There was no lead qualification process to attract interested guests