eCommerce | Salesforce

Background: 

In 2021, our information systems client launched an e-store built on the Salesforce Commerce Cloud platform for global payments. Stripe was integrated into the new website to enable multiple pre-payments for sales in EUR and GBP. VAT calculations were integrated into Avalara’s AvaTax plug-in. The client needed help configuring the Avalara Tax calculation for multiple countries in the EU, especially with making VAT calculations and VAT number validations in the e-store checkout process. 

Challenges: 

• • Manual tax and VAT calculation for global ship-to-address 
  • Required multiple warehouses for VAT calculation 
  • No integration and registration process for the global warehouse 
  • No provision for digital products and subscriptions 

Solutions: 

We provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms. This was a tax integration project with the client’s Salesforce Commerce Cloud website. We engaged in the design, architecture, and implementation of better business processes, such as: 

• • Automated tax and VAT calculation for e-store 
  • Added-value services to global customers on shipping to multiple locations 
  • Automated country list for tax and VAT validation 
  • Integrated inventories for multiple warehouse locations 

Outcomes: 

SoftClouds was able to efficiently reorganize and bring the client’s processes up to date as an outcome of the project’s success. As a result, the client obtained these benefits: 

• • Complete tax and VAT setup for global coverage 
  • Real-time tax calculations for multiple ship-to locations 
  • Integrated site for both US and rest of world customers 
  • E-store and Stripe payment integration for tax.