Telecom | Oracle Service Cloud

The client is a global leader in communications helping millions of businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from everywhere and anytime.
The client wanted to improve their business process due to some challenges like:
The architects at SoftClouds implemented Oracle Service Cloud (OSvC) to better the business process of the client with the following primary steps:
These were the benefits acquired by our client after the specialists at SoftClouds implemented the inventive solution:
We developed a solution that met business demands while providing a scalable, resilient, and feature rich platform by working directly with IT, key leadership, and business end users. The client, a communication industry leader and multiple-year holder of the JD Power Technical Support Certification, required a solution that provided a valuable user experience while allowing agents and those providing technical support to operate efficiently. SoftClouds offered that solution in collaboration with the client, transforming their business, enabling increased customer service levels, and laying the groundwork for future use of the technology