Distributor | Oracle CPQ & OSvC

Background:

The client is based in California and is a multi-generational family business. It grew from a small restaurant supply house into a multi-million-dollar distributor of stock and custom cardboard boxes, wine shipment containers, and janitorial supplies and equipment.

Challenges:

Before implementation of Oracle’s incentive compensation management solutions, the client encountered various challenges like handling an unstructured data analytics system, along with the following:

• Tracking of sales compensations in one of the spreadsheets
• Manual intervention and monitoring of compensation data
• Inability to automatically handle commission adjustments caused by returns or short orders
• Ineffective and delayed reporting

Solutions:

SoftClouds architected an innovative solution utilizing Oracle’s incentive compensation management system integration with Oracle Fusion ERP:

• Implemented incentive compensation module to track commissions from orders
• Optimized approval process
• Incentive compensation module including the ability to handle clawbacks, adjustments, and commission floors
• Bi-directional integration with Fusion ERP

Outcomes:

SoftClouds was able to efficiently reorganize and bring the client’s sales commission processes up to date to ensure the project’s success. As a result, the client gained these benefits:

• Systematized business process, which reduced cost and time
• Ability to handle complex compensation models and scenarios
• Adjustments that could result from multiple systems, including returns, short orders, or clawbacks
• Graphical data visualization so that salespersons could understand their compensation
• Bi-directional integration helps to obtain real-time data