Medtech | Oracle Engagement Cloud

Background:

The client has a wide range of technical capabilities for producing micro-medical components. It works with many medical device platforms, combining decades of experience with cutting-edge innovation. Their specialties are body-worn devices, electromagnetic tip placement, interventional catheters, hearing health, and precise insert molding.

Challenges:

Before the implementation of SoftClouds’ solutions, the client encountered various challenges like dealing with an outdated CRM application, along with the following:

• Manual lead generation process
• No role-based data visibility privileges
• Expensive manual workload
• Unavailable product & price list modules

Solutions:

SoftClouds provided an innovative solution and utilized a variety of platforms, including Oracle Engagement Cloud. We engaged in the design, architecture, and implementation of a new solution for better business processes, including:

• Migrated data, objects with fields & workflows along with roles from CRM OD
• Created lead qualification script for lead scoring & ranking
• Enabled custom roles & role-based visibility access to users
• Configured product & price list modules
• Data import from CRM OD
• Built dashboards with chart & graphs
• Integration with
  • JD Edwards
  • Oracle Social Network
  • Microsoft Outlook
  • CX Mobile

Outcomes:

SoftClouds was able to efficiently reorganize and bring the client’s processes current to ensure the project’s success. As a result, the client gained these benefits:

• Real-time data sync between multiple systems
• Ability to qualify leads through an automated lead-scoring process
• Graphical data representation helped quick decision-making for analysis
• Automation led to the less manual effort, which improved costs & time
• Mobile integration helped 24/7 accessibility
• Seamless & automated workflows