Medical Devices | Oracle Field Service Cloud

Medical Devices


Founded in 1980, the client is a medical device and software manufacturer for advance emergency care. Its solutions save lives while increasing clinical and operational efficiencies. With products for defibrillation and cardiac monitoring, circulation enhancement and CPR feedback, supersaturated oxygen therapy, data management, ventilation, therapeutic temperature management, and sleep apnea diagnosis and treatment, it provides a comprehensive set of technologies that help clinicians, EMS, and fire professionals, as well as lay rescuers, improves patient outcomes in critical cardiopulmonary conditions.


SoftClouds provided an innovative, comprehensive solution that utilized various platforms, including Oracle Field Service Cloud (OFSC). We engaged in the design, architecture, and implementation of a new solution for better business processes, including:

  • Automate service requests & dispatch field technicians for work order
  • Proactive field technician safety & compliance process
  • Inventory & truck services tracking
  • Integration between OFSC & Fusion ERP platforms
  • Inventory management & trunk stock management
  • Message broadcasts & internal field technician collaboration
  • Custom branding theme for “Where’s My Technician”
  • Forecast field technician availability for the day


SoftClouds was able to efficiently reorganize and bring the client’s processes up to date to ensure the project’s success. As a result, the client gained these benefits:

  • Forecast scheduling & resource needs
  • Reduced field tech travel time & revisit to job location
  • More job reassignment & field scheduling flexibility
  • Daily extracts of field operations data into fusion systems
  • Track in real-time “Where’s My Technician”
  • Improved inventory management process


The implementation has transformed business operations and brought them to state-of-the-art standards. OSFC’s innovative solutions reduced field technician travel time and helped forecast scheduling and resource needs. Thanks to the excellent architects at SoftClouds, we’re proud of this rapid implementation to integrate the process for back-end and front-end service operations, which helped the business for quicker service to their customers.