Data Centers | Oracle CPQ
Background:
The client is an American multinational company headquartered in California specializing in Internet connection and data centers. The company is a leader in the global co-location data center market share, with 229 data centers in 27 countries on five continents.
Challenges:
Before implementing SoftClouds solutions, the client encountered various challenges like system configurations that couldn’t be done in the field and a Legacy Siebel install with unique customized designs requiring technical expertise and time to configure. It also had call center agents that required long training cycles to become proficient.
Solutions:
SoftClouds provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms, including Oracle CPQ Cloud. We engaged in the design, architecture, and implementation of better business processes, such as:
- Seamless quote process and channel quoting
- Budgetary quotes via the partner portal
- Leverage sample UI templates with JET UI
- Multiple languages and currencies
- Integration with Salesforce and Google maps
Outcomes:
SoftClouds was able to efficiently reorganize and bring the client’s processes up to date to ensure the project’s success. As a result, the client obtained these benefits:
- Simplified quoting process and user interface
- Guided selling
- Systematically handled complex sales and approval process
- Automated complex formulas
- Sync data between CPQ and partner portal
- 60 % reduction in quote creation time
- 100 % accuracy
My team established role-based data access and enabled the creation of custom reports and dashboards for this client. They enabled different price lists based on attributes, customers, IBX, and country-specific. I’m pleased with how they quickly implemented these changes.