Manufacturing | Oracle CPQ

Background:

The client develops software, IP, and optical networking solutions for service providers and businesses. It partners with data center providers, transforms networks, and creates new cloud applications for its clients. In today’s innovative world, they also assist their customers in modernizing their networks for enhanced competitive positioning. Their creative end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including software-centric, cloud-native, leading-edge security solutions and IP and optical networking solutions for 5G.

Challenges:

Before the implementation of SoftClouds’ solutions, the client encountered various challenges like dealing with an outdated quoting tool, along with the following:

• 400+ configurations with 1000+ configuration rules
• Complex pricing logic & service products need rekeying of data
• Ability to easily maintain pricing across multiple countries & currencies
• Time to configure & launch new products
• Lack of end-of-life products causing errors on open quotes
• Complex discounting logic & sales process
• Challenging approval process

Solutions:

SoftClouds provided an innovative solution and utilized a variety of platforms, including Oracle CPQ Cloud. We engaged in the design, architecture, and implementation of a new solution for better business processes, including:

• Implemented system configuration & BOM mapping
• Consolidated products & product rules; provided product flavors using a data-driven approach
• Leveraged CPQs capabilities to reduce product variations tenfold to approximately 50
• End-of-life products are handled systematically
• Used a data-driven approach to simplify pricing, including multi-currency pricing
• Simplified & consolidated discounting logic implementation
• Improved the approval process & employed a data-driven method

Outcomes:

SoftClouds was able to efficiently reorganize and bring the client’s processes current to ensure the project’s success. As a result, the client gained these benefits:

• Reduced the number of configurations to 45, making it easier for salespeople to quote
• Significant reduction in implementing changes due to data-driven approach
• With fewer rules, quote creation performance improved significantly
• Automated email-based approval processing & notification
• No rekeying of information is required; significant improvement in quote configuration
• Improved cross-sell & upsell