Aerospace | Salesforce
Background:
The client is an innovative public launch service provider and aerospace manufacturer. They create and operate state-of-the-art satellites for the United States space-based missile defense program. The company also operates lightweight orbital rockets, which provide dedicated launches for small satellites, and plans to build a giant rocket in the next few years.
Challenges:
Before the implementation of the strategic and innovative solution from SoftClouds, the client encountered various challenges, such as having different systems for their sales operations, along with the following:
- Difficulty tracking business units & their product lists, preventing accurate ROI data
- Trouble with creating & managing rules for each business unit, leading to more internal confusion among team members
- Difficulty establishing sales opportunity stages for each unit & unable to evaluate product demand correctly
- Unable to generate KPI reports for management review, hindering company growth
Solutions:
SoftClouds provided a comprehensive 360-degree solution that was innovative and utilized a variety of platforms, such as Salesforce. We engaged in the design, architecture, and implementation of a new solution for better business processes, including:
- Implemented Salesforce sales solution for launch & space systems business units
- Implemented an end-to-end sales opportunity management process
- Provided custom solutions for satellite launch business of mission & milestone management
- Established custom client solutions for components & parts business
- Sent auto-notifications about closure & billings to finance teams
Outcomes:
SoftClouds was able to efficiently reorganize and bring the client’s processes up to date to ensure the project’s success. As a result, the client obtained these benefits:
- Increased efficiency in sales opportunity management, significantly improving ROI
- Enhanced customer experience with better user adaptability of the application
- Increased data visibility for proposal & finance teams, providing better visibility of the sales pipeline for growth management & planning
- Reduced turnaround time by enabling real-time meeting updates, streamlining internal workflows & improving communication between business units
Quote
"Our team at SoftClouds created a complete sales automation solution to have multiple business units, simplify the processes, improve customer experience, and increase the client’s revenue by enabling them to receive insight into sales transactions."
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