Job Title:

OEC/ICM Senior Developer

Location:

Delhi NCR (Noida)

Job Overview:

The team is looking to hire an experienced Oracle Engagement Cloud Developer – Design, Development, and implementation of OEC R13 Application.

Roles & Responsibilities: Engagement Cloud

  • Responsible for configuring and customizing Oracle Sales Engagement Cloud according to user
    requirements under the guidance of the System Integrator
  • Develop and maintain solutions to ensure that the Oracle Cloud CRM system meets the needs of the
    organization in terms of functionality and quality.
  • Help automate and streamline delivery using our manual and test automation framework.
  • Responsible for building solutions to extract, transform and load data from legacy cloud and on-premise
    CRM to the corresponding Oracle Cloud environments.
  • Maintain multiple user roles, hierarchy, security, profiles, workflow rules, etc.
  • Participate in cross-functional teams that address strategic business, integration issues involving CRM
    and service operations.
  • Implementing and managing various complex sales, marketing, and services business processes within
    multiple Org using Oracle CX product suite.
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of
    the organization both internally and externally.

Required Skills & Experience:

  • 3- 5 years of experience of implementation in OEC with strong CRM background.
  • Must have worked in three full project lifecycles of OEC implementation
  • 3+ years of experience functioning as an Oracle Engagement Cloud Developer.
  • Understand key concepts/modules like Account Management, Contact Management, Lead
    Management, Campaign Management, Opportunity Management, Service Request, Territory rules etc.
  • Expertise in Job Roles and Duty for Data security and access privilege.
  • Experience in Application Extension/configuration e.g. create/modify Fields, Triggers, Object
    Workflows, Global Function etc.
  • Should have strong knowledge in Data migration from Other CRM product (Salesforce, CRM OD, etc.,)
    to Oracle Engagement Cloud.
  • Experience in Enterprise Application Integration is preferred – EBS, JD Edwards, ERP Cloud, CPQ, Eloqua.
  • Good knowledge of Groovy scripting.
  • Expertise in Data Import Management and batch load process
  • Should have knowledge on Assignment Manager, Reporting and data importing.

Required Skills & Experience: Incentive Compensation

  • Must be able to lead the discovery & design workshops with customers for Incentive compensation
  • Must be able to provide the optimized design for commissions, claw-backs, and payments
  • Must have working experience in developing the most complex compensation plans, credit rules,
    payment plans.
  • Must have working experience in developing application for custom expressions, custom data sets &
    OOTB expressions
  • Must have experience in pl/sql scripting
  • Must be able to build OTBI reports, complex data model, and BI publisher reports.
  • Must be able to diagnose the issues and troubleshoot the logic
  • Ability to build data integration between systems

Education:

  • Bachelor’s Degree in Engineering or Computer Science or related field required.

Interested? Send your Resume and Cover Letter to