Responsible for configuring and customizing Oracle Sales Engagement Cloud according to user
requirements under the guidance of the System Integrator
Develop and maintain solutions to ensure that the Oracle Cloud CRM system meets the needs of the
organization in terms of functionality and quality.
Help automate and streamline delivery using our manual and test automation framework.
Responsible for building solutions to extract, transform and load data from legacy cloud and on-premise
CRM to the corresponding Oracle Cloud environments.
Maintain multiple user roles, hierarchy, security, profiles, workflow rules, etc.
Participate in cross-functional teams that address strategic business, integration issues involving CRM
and service operations.
Implementing and managing various complex sales, marketing, and services business processes within
multiple Org using Oracle CX product suite.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of
the organization both internally and externally.
3-5 years of experience in implementation in OEC with strong CRM background
Must have worked in 3 full project lifecycles of OEC implementation
3+ years of experience functioning as an Oracle Engagement Cloud Developer.
Understand key concepts/modules like account management, contact management, lead
management, campaign management, opportunity management, service request, territory rules, etc.
Expertise in job roles and duties for data security and access privilege.
Experience in application extension/configuration, ex. create/modify fields, triggers, object
workflows, global functions, etc.
Should have strong knowledge of data migration from Other CRM products (Salesforce, CRM OD, etc.)
to Oracle Engagement Cloud.
Experience in enterprise application integration is preferred – EBS, JD Edwards, ERP Cloud, CPQ, Eloqua.
Good knowledge of Groovy scripting.
Expertise in data import management and batch load process
Should have knowledge of assignment manager, reporting, and data importing.
Must be able to lead the discovery and design workshops with customers for Incentive compensation
Must be able to provide the optimized design for commissions, claw-backs, and payments
Must have working experience in developing the most complex compensation plans, credit rules,
payment plans.
Must have working experience in developing an application for custom expressions, custom data sets and
OOTB expressions
Must have experience in pl/sql scripting
Must be able to build OTBI reports, complex data models, and BI publisher reports.
Must be able to diagnose the issues and troubleshoot the logic
Ability to build data integration between systems
