Job Title:

OEC/ICM Architect

Location:

Delhi/Hyderabad/Remote

Job Overview:

The team is looking to hire an experienced Oracle Engagement Cloud Developer – design, development, and implementation of OEC R13 application
 

Roles & Responsibilities: Engagement Cloud

  • Responsible for configuring and customizing Oracle Sales Engagement Cloud according to user requirements under the guidance of the system integrator
  • Develop and maintain solutions to ensure that the Oracle Cloud CRM system meets the needs of the organization in terms of functionality and quality.
  • Help automate and streamline delivery using our manual and test automation framework.
  • Responsible for building solutions to extract, transform and load data from the legacy cloud and on-premise CRM to the corresponding Oracle Cloud environments.
  • Maintain multiple user roles, hierarchy, security, profiles, workflow rules, etc.
  • Participate in cross-functional teams that address strategic business, integration issues involving CRM and service operations.
  • Implementing and managing various complex sales, marketing, and services business processes within multiple org using Oracle CX product suite.
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Required Skills & Experience: Sales

  • 6-8 years of experience of implementation in OEC with strong CRM background.
  • Must have worked in three full project lifecycles of OEC implementation
  • 7+ years of experience functioning as an Oracle Engagement Cloud developer
  • Understand key concepts/modules like account, contact, lead, campaign, and opportunity management; service request, territory rules, etc.
  • Expertise in job roles and duty for data security and access privilege
  • Experience in application extension/configuration, e.g. create/modify fields, triggers, object workflows, global function, etc.
  • Should have strong knowledge in data migration from other CRM product (Salesforce, CRM OD, etc) to \Oracle Engagement Cloud
  • Experience in enterprise application integration is preferred – EBS, JD Edwards, ERP Cloud, CPQ, Eloqua
  • Good knowledge of Groovy scripting
  • Expertise in data import management and batch load process
  • Should have knowledge on assignment manager, reporting, and data importing

Required Skills & Experience: Incentive Compensation

  • Must be able to lead the discovery and design workshops with customers for incentive compensation
  • Must be able to provide the optimized design for commissions, claw-backs, and payments
  • Must have working experience in developing the most complex compensation plans, credit rules, payment plans
  • Must have working experience in developing applications for custom expressions, custom data sets, and OOTB expressions
  • Must have experience in pl/sql scripting
  • Must be able to build OTBI reports, complex data models, and BI publisher reports
  • Must be able to diagnose the issues and troubleshoot the logic
  • Ability to build data integration between systems

Education:

Bachelor’s degree in engineering or computer science or related field required.

SoftClouds LLC is an Equal Opportunity Employer. As such, SoftClouds LLC is committed to a policy of equal employment opportunity for employees and applicants for employment.

Interested? Send your Resume and Cover Letter to