Job Title:

IT Administrator

Location:

SoftClouds, India

Job Overview:

The IT Administrator provides administration and high-level maintenance support to end users’ computers and associated systems. This administrator will coordinate with the IT department to develop, implement, document, and maintain policies, procedures, and training plans for network systems, including LAN/WAN security, host security, firewalls, WIFI, and file permissions as required.
 

Roles and Responsibilities:

  • Collaboratively manages, maintains, and updates the ATS (Zoho People Plus), Office 365, Microsoft Teams, laptop-related issues, laptop shipping, active directory, exchange, and other back-office applications and server room equipment.
  • Maintain and track IT equipment, records, and software licensing.
  • Coordinate with other IT operations staff to ensure smooth and reliable operation of servers, Ethernet networks, WIFI, SD-WAN, VOIP/telecommunications network, cabling, and other related equipment, network devices, and systems.
  • Coordinate with the IT department to develop, implement, document, and maintain policies, procedures, and training plans for network systems, including LAN/WAN security, host security, firewalls, WIFI, and file permissions.
  • Investigate, recommend, and install enhancements and operating procedures that optimize network availability.
  • Complete preventative maintenance, upgrades, and repairs to computers, POS, servers, printers, and network equipment.
  • Identify departmental needs and make suggestions regarding technical direction.
  • Maintains and configures antivirus and other security tools.
  • Excellent communication (written, verbal, and presentation) and interpersonal skills.
  • Administer and ensure maintenance and updating of all security infrastructure computer systems and hardware platforms.
  • Provide after-hours support for planned maintenance and on-call emergency support when required.
  • Self-motivated and able to work independently and as part of a team, with the ability to adapt to change and competing demands.

Qualifications:

  • Five years of hands-on experience with Elasticsearch.
  • Experience in Windows/Unix application support
  • Applies standard methodology, techniques, procedures, and criteria.
  • Ability to analyze, troubleshoot and resolve basic/routine system hardware, software, or networking-related problems.
  • Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
  • Ability to communicate effectively, both orally and in writing, and translate technical terminology into terms understandable to non-technical employees.
  • Exceptional customer service skills.

Education:

Bachelor’s degree in engineering or computer science or related field required.

SoftClouds LLC is an Equal Opportunity Employer. As such, SoftClouds LLC is committed to a policy of equal employment opportunity for employees and applicants for employment.

Interested? Send your Resume and Cover Letter to