Own and manage the delivery organization for success.
Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams.
Own the delivery governance with customers and connect with them on a regular basis in building
confidence and working towards their success.
Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals,
commercial estimates and enabling delivery team readiness.
Monitor resources for high utilization and billability.
Create and maintain required tools to track project profitability in real time.
Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and
Be comfortable stepping into challenging projects and turning them around into successes.
Understand resource needs and partner with HR/Ops to grow the resource pool.
Balance project and resource needs against financial constraints.
Manage key client projects by communicating effectively with clients, project team members, management, and project stakeholders on status, issues, risks, and project goals and objectives.
Develop strategic plans and set timelines for the teams.
Demonstrate continuous improvement of productivity resulting in increases in cost-effectiveness and value.
Ensure processes are in place to protect consistent service quality proactively.
Constantly improve the quality and inter-working of the whole virtual service team, including other partners
Identify account growth opportunities to be converted into sales prospects.
Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
Contribute to project methodology and ensure methodology and technology standards are met.
Be a champion for your delivery team. Mentor team members, especially in regard to company values and
Mentor, Motivate, and Challenge the team to get the best results.
Other responsibilities as needed
Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, and ability to work independently and manage multiple projects simultaneouslyAbility to work across multiple time zones and balance multiple priorities
Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)
Experience managing large in-person and remote teams to world-class levels
Master’s degree in Computer Science or MBA, or other relevant fields strongly preferred