SoftClouds Qupplet: Search Made Simple

SoftClouds Qupplet: Search Made Simple

We believe that people face a lot of challenges to query Siebel databases. Problems arise when a company has new hires or non-technical users who wish to query Siebel databases or when existing users need to memorize the query syntax in Siebel. SoftClouds being on the forefront of innovation, created Qupplet, a product that uses natural language as the search base instead of syntactical queries. Qupplet allows users to not query the database, rather just ask as if they ask questions in real life to a friend.

Qupplet extracts relevant information from the Siebel database using the Natural Language Processing (NLP) Engine and provides users with the answers to their questions. Based on our performance analytics, Qupplet users would save 12 seconds on an average search against a normal cryptic search – which helps in cost and performance of enterprises.

Some of the attractive features of Qupplet are, automatic spell correction, automatic timeline checks, multiple intent query input, and intent calculation from the text. Another key differentiator of Qupplet in comparison to other NLP tools existing in the market is that Qupplet allows the user to choose to deploy the product on premise or on cloud based on their convenience.

In the upcoming versions of Qupplet, users will witness addition of many new and enhanced features like voice commands input, graphical representation of search results, multi-language input, auto-completion of questions, etc.

This post was written by Balaji Ramachandran, Founder and CEO of SoftClouds. He has over two decades of experience in technology, business development and operations and a very strong foundation in customer relationship management for SMB and enterprise. Utilizing his profound expertise, he has spoken in worldwide conferences about CRM and technology.