Case Studies

Distributor | Oracle CPQ & OSvC

Distributor | Oracle CPQ & OSvC Background The client is a global leader in sourcing and distributing pharmaceutical supplies for over 30+ years in clinical trials. They’re an agile supplier with expertise in new regulations and drug demands. Their facilities are fully staffed with clinical trial supply specialists that oversee logistics and depot management. Challenges […]

Case Studies

Financial | Oracle Service Cloud

Financial | Oracle Service Cloud Background The client is a member-owned, not-for-profit, full-service financial institution regulated by the National Credit Union Administration (NCUA). Their focus is on guiding its members towards financial success and operate a network of credit unions and ATMs across the West. Challenges No proper system to maintain Inefficient customer service management […]

Case Studies

Utilities | Oracle Service Cloud

Utilities | Oracle Service Cloud Background This client is a Fortune 1000 public utility based in Pacific Northwest. They’re a vertically integrated energy company. They engage in the generation, wholesale purchase, transmission, distribution, and retail sale of electricity. The total utility plant assets are worth $12.15 billion, and retail revenues are $2.08 billion. By 2050, […]

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Functional Consultant (CX Domain)

Job Title: Functional Consultant (CX Domain) Location: San Diego, CA/Remote Job Overview: SoftClouds LLC is looking for a Functional Consultant that is passionate about delivering excellence, making a difference, and taking our clients digital transformation to the next level. This is a high visibility position where you will understand the needs of our clients, balance […]

Case Studies

Telecom | Oracle Service Cloud

Telecom | Oracle Service Cloud Background The client is a global leader in communications helping millions of businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from everywhere and anytime. Challenges The client wanted to improve their business process due […]

Case Studies
Sewer Cleaning Maintenance -Oracle Field Service Cloud

Cleaning | Oracle Field Service

Cleaning | Oracle Field Service Background The client is a family-owned and operated business located on the East Coast with residential and commercial drain cleaning and septic tank pumping. The company has over 30 employees and a fleet of trucks with the latest equipment based on a 30,000 square-foot facility. Challenges Before implementation of SoftClouds’ […]

Case Studies

Distributor | Oracle CPQ & OSvC

Distributor | Oracle CPQ & OSvC Background The client is based in California and is a multi-generational family business. It grew from a small restaurant supply house into a multi-million-dollar distributor of stock and custom cardboard boxes, wine shipment containers, and janitorial supplies and equipment. Challenges Before implementation of Oracle’s incentive compensation management solutions, the […]

Case Studies

Automotive | Oracle Service Cloud

Automotive | Oracle Service Cloud Background An international power vehicles manufacturer operating in multiple countries across the world with over $14 billion in revenue. They deal with power vehicle products like motorbikes, watercraft, ATVs, all-terrain vehicles, cruisers, etc. Challenges Prior to the digital transformation, these were the challenges faced by the international power vehicles manufacturer: […]